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Common questions

Questions about working across the UAE.

  • 01. How fast can I get final photos and virtual tours delivered?
    WalkThru Media delivers all final edited photos, 360 virtual tours, and schematic floor plans within 24 to 48 hours after completing the on-site shoot. You receive high-resolution JPEG images, web-ready virtual tour links, and digital schematic floor plans directly in your email inbox. Commercial projects with complex 3D LiDAR scanning formats require up to 48 hours for complete data processing and point cloud export generation.
  • 02. What permissions do I need before booking a photographer in Dubai?
    You must secure a community management access permit or No Objection Certificate from master developers like Emaar Community Management or Nakheel prior to the shoot date. Residential towers and commercial buildings require security clearance for technician entry and tripod gear. Aerial drone shoots require commercial permits from the Dubai Film and TV Commission. We provide technician Emirates ID details and equipment lists 24 hours in advance to clear security.
  • 03. Do you cover properties in Abu Dhabi as well as Dubai?
    WalkThru Media provides property visualization services across all major locations in Dubai and Abu Dhabi. Our field teams shoot residential listings, commercial towers, retail spaces, and hospitality venues in both emirates. Standard turnaround times of 24 to 48 hours apply to projects in Abu Dhabi, including Yas Island, Saadiyat Island, and Al Reem Island. We coordinate travel logistics and local site entry requirements without delaying your marketing schedule.
  • 04. How do I prepare a residential property before the team arrives?
    You must declutter counter tops, remove personal items, hide trash cans, turn on all interior lights, and open window blinds before the photographer arrives. Clean glass surfaces and mirrors to prevent reflections during high dynamic range photo capture. Ensure bed sheets are smooth and bathroom counters are completely clear of personal products. Properties must be fully staged and vacated by cleaners prior to the scheduled shoot start time.
  • 05. Who owns the copyright to the delivered photos and 3D scans?
    Clients receive a full commercial usage license to publish all delivered photography, virtual tours, and 3D scans across marketing portals, social media, and print websites. WalkThru Media retains underlying media copyright while granting unlimited usage rights for property marketing and sales activities. Third-party vendors or future buyers require separate licensing agreements if using assets for unrelated commercial branding. Full rights transfer options are available upon administrative request.
  • 06. What happens if weather conditions delay an outdoor shoot?
    Outdoor exterior photography and aerial drone capture are rescheduled immediately at no additional cost if high dust, sandstorms, or heavy fog degrade visibility. Interior 360 virtual tours and LiDAR scanning proceed as scheduled because indoor lighting setups remain unaffected by ambient sky conditions. We monitor daily Dubai and Abu Dhabi weather forecasts 24 hours ahead of outdoor assignments. Rescheduled exterior shoots are completed within 24 hours of weather clearing.
  • 07. Can I embed virtual tours directly into Bayut and Property Finder listings?
    WalkThru Media delivers iframe embed links and direct URL links fully compatible with Bayut, Property Finder, and Dubizzle listing management portals. Brokers paste the provided URL directly into the virtual tour field of their CRM software for automatic display on listing pages. Interactive 3D floor plans and 360 walkthroughs load smoothly on mobile apps and desktop browsers. All tour embeds comply with local UAE real estate portal listing technical standards.
  • 08. Are raw camera files included with the final delivery?
    Standard delivery includes fully color-corrected, retouched high-resolution JPEG images and processed 360 virtual tour links, rather than unprocessed RAW files. RAW image files and uncompressed 3D point cloud data can be provided upon request for specific architectural editing workflows. Additional digital storage fees apply for transferring large uncompressed file formats exceeding 10 gigabytes. Standard edited JPEG files meet all professional marketing and printing resolution standards across print media.
  • 09. How do I schedule a shoot for a commercial or retail space?
    You schedule a commercial shoot by submitting space dimensions, location details, and desired booking times through our online booking form or direct phone contact. Commercial and retail shoots can be scheduled during off-peak hours or overnight to prevent disruption to business operations and foot traffic. Field teams arrive with necessary site clearance documentation and complete spatial capture within pre-agreed operational windows. Final assets arrive within 24 to 48 hours.
Our clients

A few of the teams we work with, from launch campaigns to live listings.

DREC logo
GOLDIM logo
Audi logo
Brandport logo
Canon logo
Contracters Direct logo
Desrt Chill Ice Cream logo
Dxb Realestate logo
Frescourt logo
Freshcourt logo
Fujifilm logo
Joyalukkas logo
Lucky Alvin logo
Martin Potato logo
Oak Usa logo
Tach logo