Terms & Conditions

Terms & Conditions

These Terms and Conditions ("Agreement") govern all services provided by Walkthru LLC, a limited liability company registered in the United Arab Emirates, operating under the brand name Walkthru Media, with its principal place of business in Dubai, UAE. By engaging our services, placing a booking, making a payment, or signing a project agreement, the client ("you") agrees to be bound by these Terms in full.

1. Definitions

In this Agreement, the following terms carry the meanings set out below:

• "Company" means Walkthru LLC, trading as Walkthru Media.
• "Client" means any individual, business, agency, or organisation that engages the Company for services.
• "Services" means all photography, 360° virtual tour production, content creation, social media management, branding, and any other digital media services provided by the Company.
• "Deliverables" means all final files, images, videos, virtual tours, content, strategies, and digital assets produced by the Company for the Client.
• "Project Agreement" means a written quotation, proposal, or service order accepted by both parties.
• "Booking" means a confirmed appointment or project commencement confirmed by a deposit or written acceptance.
• "AED" means UAE Dirham, the lawful currency of the United Arab Emirates.

2. Services Provided

Walkthru LLC provides the following services across the UAE:

2.1 Photography Services

• Real estate photography (interior, exterior, aerial, twilight, HDR)
• Corporate and brand photography (headshots, team photos, office environments)
• Event photography (corporate events, conferences, award ceremonies, product launches, trade shows, press events)
• Festival and mega-event photography (large-scale public events, concerts, expos)
• Private occasion photography (birthday parties, engagements, social gatherings)

2.2 360° Virtual Tour Production

• Business and retail virtual tours
• Car showroom virtual tours
• Real estate virtual tours (compatible with Property Finder, Bayut, Dubizzle, Airbnb)
• Hospitality and hotel virtual tours
• Jewellery shop and boutique virtual tours
• Office and commercial space virtual tours

2.3 Digital Media & Agency Services

• Content creation and video production
• Social media management
• Branding and creative services
• Digital marketing strategy and consultation

The scope, deliverables, and timeline for each engagement are defined in the Project Agreement issued prior to commencement.

3. Bookings & Confirmation

3.1 A booking is only confirmed upon receipt of a signed Project Agreement or written acceptance via email or WhatsApp, and the required deposit as set out in Clause 4.

3.2 The Company reserves the right to decline any booking at its sole discretion without obligation to provide reasons.

3.3 All bookings are subject to availability. The Company will confirm the booking date and time in writing once availability is verified.

3.4 The Client is responsible for ensuring that the venue, access, people, and materials required for the shoot or project are available and ready at the agreed time. Any delays caused by the Client may result in additional charges.

3.5 For event bookings, the Client must provide a full event brief including venue address, schedule, key contacts, and any access requirements no less than 48 hours before the event date.

4. Payment Terms

4.1 All prices quoted are in UAE Dirham (AED) and are inclusive of applicable service fees unless otherwise stated.

4.2 A non-refundable deposit of 50% of the total project value is required to confirm the booking and secure the date. The remaining 50% balance is due upon delivery of the final Deliverables.

4.3 The Company accepts payment via:

• Bank transfer (details provided on invoice)
• Cash (to be confirmed in writing upon receipt)

4.4 Invoices are issued upon booking confirmation and upon delivery of Deliverables. All invoices are due upon receipt unless otherwise agreed in writing.

4.5 For ongoing retainer arrangements (e.g. social media management, monthly content packages), invoices are issued at the start of each billing cycle and are due within 7 calendar days.

4.6 The Company reserves the right to withhold delivery of final Deliverables until full payment has been received. No files, images, virtual tour links, or content will be released pending outstanding balances.

4.7 Late payment beyond 14 days from the invoice date may result in a late fee of 2% per month on the outstanding balance, applied from the due date until full settlement.

5. Cancellation & Rescheduling

5.1 The Company understands that circumstances change. All cancellation and rescheduling requests must be submitted in writing via email or WhatsApp.

5.2 Deposits are non-refundable in all circumstances. The deposit secures the date, team, and resources allocated to the Client's project.

5.3 Rescheduling:

• Requests to reschedule made more than 72 hours before the scheduled date will be accommodated at no charge, subject to availability.
• Requests made within 72 hours of the scheduled date may incur a rescheduling fee of up to 25% of the total project value, at the Company's discretion.

5.4 Cancellations:

• Cancellations made more than 7 days before the scheduled date: deposit is forfeited; no further charges apply.
• Cancellations made within 7 days of the scheduled date: the full project value remains due and payable.

5.5 Refund requests for completed or partially completed projects are assessed case by case. The Company will consider the amount of work completed, resources expended, and the nature of the issue. Approved refunds, if any, are issued within 14 business days.

5.6 If the Company is required to cancel due to circumstances beyond its control (see Clause 11: Force Majeure), the Client will be offered a rescheduled date or a full refund of the deposit paid.

6. Intellectual Property & Content Ownership

6.1 Upon receipt of full and final payment, all intellectual property rights in the Deliverables, including photographs, virtual tours, videos, graphics, and content, are assigned to the Client.

6.2 Prior to full payment being received, all Deliverables remain the exclusive intellectual property of Walkthru LLC.

6.3 Portfolio & Promotional Use: The Company retains the right to use any Deliverables in its own portfolio, website, social media, and marketing materials unless the Client requests otherwise in writing at the time of booking. Confidential or commercially sensitive projects will be excluded from public promotion upon written request.

6.4 The Client warrants that they have obtained all necessary permissions and rights for any third-party materials (logos, branded elements, people's consent) included in the project scope. The Company accepts no liability for any third-party intellectual property infringement arising from materials provided by the Client.

6.5 Virtual tour links hosted by the Company remain accessible for a period of 12 months from delivery. Continued hosting beyond this period is subject to an annual hosting fee, which will be communicated to the Client in advance.

7. Client Responsibilities

7.1 The Client is responsible for:

• Providing accurate and complete project briefs, including location details, access instructions, and creative direction.
• Ensuring all required personnel, spaces, vehicles, products, or materials are ready at the agreed time.
• Obtaining any necessary permits, approvals, or third-party consents required for the shoot or project.
• Providing feedback and approvals on drafts or previews within the agreed review window (typically 3 business days unless otherwise agreed).

7.2 Delays caused by the Client's failure to meet the above responsibilities may result in additional charges at the Company's prevailing day rate.

7.3 For real estate photography, the Client must ensure the property is clean, staged, and accessible at the time of the appointment. The Company is not responsible for the quality of the space being photographed.

8. Delivery & Revisions

8.1 Standard delivery timelines are as follows, unless otherwise agreed in the Project Agreement:

• Real estate photography: 24-48 hours from shoot completion.
• Event photography: 3-5 business days from event date.
• 360° virtual tours: 3-7 business days from shoot date.
• Social media content packages: as per the content calendar agreed.
• Branding and creative projects: as per the project timeline agreed.

8.2 Deliverables are provided in digital format via a secure link, cloud folder, or file transfer platform. Physical media can be arranged at additional cost.

8.3 The number of revisions included in each project is specified in the Project Agreement. Revisions beyond the agreed scope will be charged at the Company's prevailing hourly or day rate.

8.4 Final approval of Deliverables rests with the Client. Once the Client has approved and downloaded the final files, no further revisions are included.

9. Limitation of Liability

9.1 The Company's total liability to the Client for any claim arising out of or in connection with any project shall not exceed the total fees paid by the Client for that specific project.

9.2 The Company shall not be liable for any indirect, consequential, incidental, or special damages including but not limited to lost profits, loss of data, reputational damage, or business interruption.

9.3 The Company shall not be liable for technical failures in third-party platforms (e.g. Property Finder, Bayut, Instagram, Google Business Profile) that affect the display or performance of Deliverables.

9.4 In the event of equipment failure or unforeseen circumstances on the day of a shoot that prevents the full scope from being completed, the Company will offer a reschedule or a pro-rated refund of the affected portion of the fee. This is the Client's sole remedy in such circumstances.

10. Confidentiality

10.1 Both parties agree to keep confidential any sensitive business information, pricing, trade secrets, or client data shared during the engagement.

10.2 The Company will not disclose details of Client projects to third parties without the Client's written consent, except where required by law or regulation in the UAE.

11. Force Majeure

11.1 Neither party shall be liable for delays or failure to perform their obligations under this Agreement where such failure is caused by circumstances beyond their reasonable control, including but not limited to natural disasters, government actions, pandemics, extreme weather, power failures, or civil unrest.

11.2 The affected party must notify the other party in writing as soon as reasonably practicable upon becoming aware of such circumstances.

12. Governing Law & Dispute Resolution

12.1 These Terms and Conditions are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai.

12.2 Any dispute arising out of or in connection with this Agreement shall first be attempted to be resolved amicably through direct negotiation between the parties.

12.3 If the dispute cannot be resolved amicably within 30 calendar days, it may be referred to the relevant courts of Dubai, UAE.

12.4 Nothing in this clause prevents the Company from taking immediate action to recover outstanding payments due.

13. Amendments to These Terms

13.1 The Company reserves the right to update or amend these Terms and Conditions at any time. The latest version will be published on the Company's website at walkthrumedia.ae and is effective from the date of publication.

13.2 Continued engagement with the Company's services following any amendment constitutes acceptance of the updated Terms.

14. Entire Agreement

14.1 These Terms and Conditions, together with the Project Agreement applicable to each engagement, constitute the entire agreement between the Company and the Client and supersede all prior communications, representations, or understandings.

14.2 In the event of any conflict between these Terms and any Project Agreement, the Project Agreement shall prevail.

15. Contact

For any questions or formal notices regarding these Terms, please contact:

Walkthru LLC | Trading as: Walkthru Media

Website: walkthrumedia.ae

Email: [email protected]

Dubai, United Arab Emirates

_© 2026 Walkthumedia LLC. All rights reserved. Version 1.0, July 2025._