Privacy Policy

This Privacy Policy explains how Walkthru LLC ("we", "us", "our"), trading as Walkthru Media, collects, uses, stores, and protects personal information when you use our website (walkthrumedia.ae) or engage our services. By using our website or services, you consent to the practices described in this policy.

1. Who We Are

Walkthru LLC is a limited liability company registered in the United Arab Emirates, operating under the brand Walkthru Media. We provide professional photography, 360° virtual tour production, content creation, social media management, and branding services across the UAE.

Registered office: Dubai, United Arab Emirates

Website: walkthrumedia.ae Email: [email protected]

2. Information We Collect

2.1 Information You Provide to Us

When you contact us, request a quote, or engage our services, we may collect the following personal information:

• Full name
• Email address
• Phone number (including WhatsApp)
• Company name and job title (for business clients)
• Project location or property address (where relevant to the service)
• Any other information you voluntarily provide in correspondence or contact forms

2.2 Information Collected Automatically

When you visit walkthrumedia.ae, we may collect certain technical information automatically, including:

• IP address and browser type
• Pages visited and time spent on the website
• Referring URLs (how you found our site)
• Device and operating system type

This data is collected through standard website analytics tools (such as Google Analytics) and is used in aggregated, non-identifiable form to improve our website and services.

2.3 Cookies

Our website uses cookies (small text files stored on your device) to enhance your browsing experience. These include:

• Essential cookies: required for the website to function correctly.
• Analytics cookies: help us understand how visitors use the site (e.g. Google Analytics).

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of the website.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

• To respond to your enquiries and provide quotes.
• To confirm bookings and communicate project details.
• To deliver our services, including coordinating shoots, delivering files, and providing virtual tour access.
• To process payments and issue invoices.
• To send project-related updates and communications.
• To improve our website and service offerings using aggregated analytics data.
• To comply with our legal obligations in the UAE.

We do not use your personal information for unsolicited marketing communications without your prior consent.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to any third party. We may share your information in the following limited circumstances:

• Service providers: trusted third-party tools we use to operate our business (e.g. cloud storage for file delivery, email platforms, analytics tools). These providers are required to handle your data securely and only for the purpose of delivering the service.
• Legal requirements: if we are required by UAE law, regulation, or court order to disclose information.
• Business transfer: in the event of a merger, acquisition, or sale of the business, your information may transfer to the new entity, which will be bound by this Privacy Policy.

5. Data Retention

5.1 We retain your personal information for as long as is necessary to fulfil the purposes described in this policy, or as required by UAE law.

5.2 Client records and correspondence are typically retained for a minimum of 5 years in line with standard UAE commercial record-keeping requirements.

5.3 If you request deletion of your data, we will action this within 30 days, except where retention is required by law.

6. Data Security

We take the security of your personal information seriously and apply appropriate technical and organisational measures to protect it against unauthorised access, loss, or misuse. Measures we use include:

• Secure file transfer and cloud storage platforms.
• Access controls limiting who can view client data within our team.
• Regular review of our data handling practices.

No method of transmission over the internet is 100% secure. We cannot guarantee absolute

security but commit to notifying affected individuals promptly in the event of a data breach.

7. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data (subject to legal retention requirements).
• Withdraw consent to the use of your data for marketing purposes at any time.
• Object to processing of your data where we rely on legitimate interests as the legal basis. To exercise any of these rights, please contact us at [email protected]. We will respond within 30 calendar days.

8. Third-Party Websites & Platforms

Our website and virtual tour deliverables may contain links to or embed content from third-party platforms including Google Business Profile, Property Finder, Bayut, Instagram, YouTube, and others. These platforms have their own privacy policies and we are not responsible for their data practices. We encourage you to review the privacy policies of any third-party platforms you use.

9. Children's Privacy

Our services and website are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has submitted personal information to us, please contact us and we will delete it promptly.

10. UAE Regulatory Compliance

This Privacy Policy is designed to align with the UAE's applicable data protection requirements, including Federal Decree-Law No. 45 of 2021 on Personal Data Protection ("PDPL") and any implementing regulations. As a UAE-based entity, our data processing activities are governed by UAE law and we are committed to upholding the rights of individuals under applicable UAE regulations.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be published on walkthrumedia.ae with a revised effective date. Continued use of our website or services following any update constitutes acceptance of the revised policy.

12. Contact Us

For any privacy-related questions, requests, or complaints, please contact us at:

Walkthru LLC | Trading as: Walkthru Media

Website: walkthrumedia.ae

Email: [email protected]

Dubai, United Arab Emirates

• _© 2026 Walkthru LLC. All rights reserved. Version 1.0, July 2025._